FAQs

How can I contact MABS?

You can email us atinfo@shopmabs.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?

Yes
Where do you ship from?

We ship from Hong Kong.
Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?

Estimated Delivery Time

Fast Domestic US Shipping (EV Chargers)

Processing: Orders are processed within 1 business day (Mon–Fri).

Delivery Time: 2–5 Business Days via USPS Priority, FedEx, or UPS.

Warehouse: This product ships directly from our US-based facilities to ensure the fastest delivery for our American drivers.

Most orders are delivered within 7–12 business days worldwide.

Please note that delivery times are estimates and may vary depending on your location, customs processing, and local logistics conditions.

Tracking

All orders include tracking. You will receive tracking details via email once your order has been dispatched.

Delays

While we work with reliable shipping partners, occasional delays may occur due to customs, weather, or high demand periods. We appreciate your patience and understanding.
What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?

Taxes & Import Duties

All prices are displayed and processed in USD ($). For our American customers, this ensures price transparency with no hidden exchange fees from your bank.

United States Orders (Domestic)

  • No Hidden Duties: Since we ship your EV charger directly from our US-based facilities, there are no international customs duties or import taxes for orders delivered within the USA.
  • Sales Tax: Applicable state sales tax will be calculated and clearly shown at checkout based on your delivery address.

UK & International Orders

  • UK Customers: Orders are shipped via our expedited international network. While most orders arrive without extra fees, local VAT or handling fees may be applied by UK customs.
  • Rest of World: For customers outside the US, your order may be subject to import taxes, VAT, or customs duties determined by your local authorities. These charges are the responsibility of the recipient.
How do I return an item?

Please contact us at info@shopmabs.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.