You can email us atinfo@shopmabs.com where our customer service team will be happy to help you with whatever you need!

Yes

We ship from Hong Kong.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

All prices on our store are shown in GBP (£) and are exclusive of taxes and import duties, unless otherwise stated.

For UK Customers

under £135 may include VAT at checkout, in line with UK import rules.

over £135 may be subject to import VAT and customs duties upon delivery. These charges are determined by HMRC and are the buyer’s responsibility.

For Customers Outside the UK

import taxes, VAT/GST, and customs duties depending on your country’s regulations and thresholds.

We are not responsible for any delays or additional charges caused by customs. Please check with your local customs office for more details on import regulations and potential fees before placing your order.

Please contact us at info@shopmabs.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.